FAQ

How do I upload my photo?

You can upload your image directly on the product page before adding the item to your cart. Just click the upload button and choose your photo.

What kind of photo should I use?

For best results, use a clear, high-resolution image with good lighting and your subject fully visible. The better the photo, the better the final pillow will look.

Will my photo look exactly the same on the pillow?

We do our best to match your image as closely as possible while optimizing it for print quality and fabric.

How long does it take to receive my order?

Each pillow is made just for you.

Processing takes 1–3 business days, production takes 3–7 business days, and shipping takes 7–14 business days.

Most orders arrive within about 2 weeks.

Can I order more than one pillow?

Yes — you can upload different photos and add multiple items to your cart.

What materials are used?

Our pillows are made from soft, durable fabric with high-quality printing designed for comfort and long-lasting use.

Will the print fade over time?

No — with proper care, the print remains vibrant and does not easily fade.

Can I wash the pillow?

Yes — we recommend gentle washing or spot cleaning to maintain quality and shape.

Can I change my order after placing it?

Yes, you can request changes within 12 hours of placing your order.

Can I cancel my order?

Orders can be canceled within 12 hours, as long as production hasn’t started.

What if my order arrives damaged or incorrect?

Contact us within 7 days of delivery with photos, and we’ll arrange a replacement or refund.

What if I uploaded the wrong photo?

If you notice quickly, contact us immediately. Changes are not guaranteed once production begins.

I entered the wrong shipping address — what should I do?

Contact us as soon as possible. We may not be able to update it after the order has shipped.

Is this a good gift?

Yes — it’s one of the most personal and meaningful gifts you can give, especially for pets, partners, and special memories.